Roles and privileges for iWD Manager users

Understand, assign and edit the access privileges of the different iWD Manager users (roles). Genesys Professional Services configure roles and privileges initially, using the default values described in this page.

Related documentation:

• How Intelligent Workload Distribution works

Privilege name	Roles
	iWD Business User	iWD Supervisor	iWD User	Notes
Workitems (Workitems tab in iWD Manager)
iWD.Workitems.canView	X	X	X	Requires iWD.Workitems.Search.canExecute privilege.
iWD.Workitems.canRead	X	X	X
iWD.Workitems.canDelete	X	X
iWD.Workitems.canUpdate	X	X
iWD.Workitems.canCreate	X
iWD.Workitems.BulkActions.canExecute	X
iWD.Workitems.Search.canExecute	X	X	X
iWD.Workitems.Search.canExecute	X	X	X
iWD.Workitems.Export.canExecute	X	X
iWD.Workitems.Hold.canExecute	X	X
iWD.Workitems.Cancel.canExecute	X	X
iWD.Workitems.Resume.canExecute	X	X
iWD.Workitems.Restart.canExecute	X	X
Dashboard (Summary tab)
iWD.Dashboard.canView	X	X	X	Requires iWD.Workitems.Search.canExecute privilege.
Settings (Settings tab)
iWD.Settings.canView	X	X	X
Settings/Categories
iWD.Categories.canView	X	X	X	Requires iWD.Categories.canRead privilege.
iWD.Categories.canRead	X	X	X
iWD.Categories.canUpdate	X
Settings/Prioritization
iWD.Prioritization.canView	X	X	X	Requires iWD.Prioritization.canRead privilege.
iWD.Prioritization.canRead	X	X	X
iWD.Prioritization.canUpdate	X
Settings/Endpoints
iWD.Endpoints.canView	X	X	X	Requires iWD.Endpoints.canRead privilege.
iWD.Endpoints.canRead	X	X	X
iWD.Endpoints.canUpdate	X