Genesys Predictive Engagement Agent's Guide
From Genesys Documentation
The following topics are defined for this manual but are not included in the list of topics: About the Genesys Predictive Engagement gadgets, The Genesys Predictive Engagement tab, Genesys Multicloud CX, Genesys Cloud CX, Genesys Multicloud CX, Genesys Cloud CX, Journey map icons (Genesys Cloud CX beta), Device icons (coming soon)
This manual is for version Current of Genesys Predictive Engagement.
Learn how to use Genesys Predictive Engagement.
Get started
Get started using Genesys Predictive Engagement.
Customer experience
Learn how chats appear to customers on your website.
- [[ATC/Current/AgentGuide/How_Altocloud_enriches_your_chat_experience|]]
Agent experience
Learn what information appears when a visitor accepts an offer to chat from Genesys Predictive Engagement.
Journey details
Learn what information you can see about a visitor's journey on your website.
Genesys Predictive Engagement presents customer journey information for sales and service agents.
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