Get started with Altocloud for PureConnect

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This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

PureConnect customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your platform.
  2. Learn about Genesys Predictive Engagement's tracking capabilities and then update your webpages with the Genesys Predictive Engagement tracking snippet.
  3. Configure Web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  4. Create segments
  5. Create outcomes.
  6. Build actions.
  7. Build action maps.
  8. Use LiveNow to see customer activity on your website

Prepare your platform

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureConnect (2025-06-19 15:10:36)"
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