From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Gplus Adapter for Salesforce | |displayname=Gplus Adapter for Salesforce | ||
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|definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History. | |definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History. | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
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|Links={{Link-Standalone|topic=PEC-GPA/HIW}} | |Links={{Link-Standalone|topic=PEC-GPA/HIW}} | ||
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|Platform=GenesysEngage-onpremises | |Platform=GenesysEngage-onpremises | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce] | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce] | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Administration | |Title=Administration | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent's Guide | |Title=Agent's Guide | ||
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|Links={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent}} | |Links={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent}} | ||
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Revision as of 13:40, July 15, 2020
Click on any of the following to see the documentation for that version:
How it works
Agent's Guide
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