Difference between revisions of "Draft:PEC-Chat"

Revision as of 01:17, May 23, 2020

This is a draft page; the published version of this page can be found at PEC-Chat.

Click on any of the following to see the documentation for that version:

Internal

How chat works

How Chat works

Release Notes

Administrator

Supervisor

Agent

Developer

Additional Resources

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
+|WithTabber=
+|UserFunctions=
 |displayname=Chat
 |contentarea=PureEngage
@@ Line 10: / Line 12: @@
 |Type=Get Started
 |Title=How chat works
+|Description=
 |Links={{Link-Standalone|topic=PEC-Chat/HIW}}
 |Columns=No
@@ Line 15: / Line 18: @@
 |Platform=PureEngage
 |Type=Release Notes
+|Title=
+|Description=
 |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels Release Notes]
+|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Install and Config
 |Title=Administrator
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options]
+|Description=
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Chat_options}}
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Route chat sessions]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]
+|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Supervisor Features
 |Title=Supervisor
+|Description=
 |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorChat Monitor agent activity]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADChat Customer chats]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter#consult Chat Consultation]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachChat Coach Agents]
+|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Agent Features
 |Title=Agent
+|Description=
 |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADChat Customer chats]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter#consult Chat Consultation]
+|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Developer Resources
 |Title=Developer
+|Description=
 |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]
 *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]
 *[https://developer.genesyscloud.com/ Developer Center]
+|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Additional Resources
+|Title=
+|Description=
 |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos]
 *[https://docs.genesys.com/Documentation:Videos-cloud Videos]
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles]
+|Columns=
 }}
 }}