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Workforce Management Agent Help

About

Getting started

Getting started
Logging in and out
Using common settings and controls

Schedule

Schedule
Viewing your schedule details
Creating trade proposals
Adding exceptions to your schedule
Viewing other schedules

Trading

Trading
Viewing proposals and my trades
Managing single-site trades proposals
Viewing proposal and trade details
Multi-site trading
Managing multi-site trade proposals

Preferences

Preferences
Viewing preference details
Managing your preferences
Using availability patterns

Time off

Time off
Viewing your time-off balances
Viewing time-off bidding periods
How bidding works
Managing your time-off requests
How autogranting works

Bidding

Bidding
Viewing schedules in scenarios
Managing your schedule bid assignments
Bidding on overtime

Configuration

Configuration
Using shared transport
Viewing exception totals

Designer

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Retrieved from "https://all.docs.genesys.com/Draft:DES/Current/Designer/ApplicationsBar (2025-10-18 15:04:35)"

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