From Genesys Documentation
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|displayname=Genesys Recording, Quality Management, and Speech Analytics | |displayname=Genesys Recording, Quality Management, and Speech Analytics | ||
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|definition=The Genesys Recording, QM, and Speech Analytics solution analyzes recorded customer interactions, identifies the topics that were discussed and categorizes the contents of each interaction. Using the SpeechMiner UI, the solution leverages this information for review and analysis of critical business issues. | |definition=The Genesys Recording, QM, and Speech Analytics solution analyzes recorded customer interactions, identifies the topics that were discussed and categorizes the contents of each interaction. Using the SpeechMiner UI, the solution leverages this information for review and analysis of critical business issues. | ||
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|Title=How it works | |Title=How it works | ||
|Description={{#mintydocs_link:topic=PEC-REC/HIW|standalone|display text=How recording works}} | |Description={{#mintydocs_link:topic=PEC-REC/HIW|standalone|display text=How recording works}} | ||
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|Type=Release Notes | |Type=Release Notes | ||
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|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/STA Recording, QM and Interaction Analytics] | |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/STA Recording, QM and Interaction Analytics] | ||
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Set up and use Recording | |Title=Set up and use Recording | ||
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|Links=*[[Draft:PEC-REC/Current/Administrator|Recording Administrator's Guide]] | |Links=*[[Draft:PEC-REC/Current/Administrator|Recording Administrator's Guide]] | ||
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|Title=Recording, QM and Speech Analytics User’s Guide | |Title=Recording, QM and Speech Analytics User’s Guide | ||
|Description=*[[Draft:PEC-REC/Current/User|Recording, QM and Speech Analytics User’s Guide]] | |Description=*[[Draft:PEC-REC/Current/User|Recording, QM and Speech Analytics User’s Guide]] | ||
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|workspace_id=PEC-REC | |workspace_id=PEC-REC | ||
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Revision as of 13:39, July 15, 2020
Click on any of the following to see the documentation for that version:
Release Notes
Set up and use Recording
Recording, QM and Speech Analytics User’s Guide
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