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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADChat Customer chats] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADChat Customer chats] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter#consult Chat Consultation] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter#consult Chat Consultation] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorChat Monitor agent activity] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorChat Monitor agent activity] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADChat Customer chats] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADChat Customer chats] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter#consult Chat Consultation] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter#consult Chat Consultation] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachChat Coach Agents] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachChat Coach Agents] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Route chat sessions] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Route chat sessions] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service] |
| − | * [https://developer.genesyscloud.com/ Developer Center] | + | *[https://developer.genesyscloud.com/ Developer Center] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels Release Notes] | + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels Release Notes] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] |
| − | * [https://docs.genesys.com/Documentation:Videos-cloud Videos] | + | *[https://docs.genesys.com/Documentation:Videos-cloud Videos] |
| − | * [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] |
| − | * [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] | + | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] |
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Get Started | ||
| + | |Title=How chat works | ||
| + | |Links={{Link-Standalone|topic=PEC-Chat/HIW}} | ||
| + | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 03:19, February 25, 2020
This is a draft page; the published version of this page can be found at PEC-Chat.
Click on any of the following to see the documentation for that version:
How chat works
Release Notes
Supervisor
Developer
Additional Resources