Difference between revisions of "Draft:PEC-Chat"

Latest revision as of 19:47, July 28, 2022

This is a draft page; the published version of this page can be found at PEC-Chat.

Click on any of the following to see the documentation for that version:

Internal

How chat works

How Chat works

Release Notes

Administrator

Supervisor

Agent

Developer

Additional Resources

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Chat
-|contentarea=PureEngage
+|contentarea=Genesys Multicloud CX
 |landingpage=No
-|definition=PureEngage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
+|definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
-|Platforms=PureEngage
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Get Started
 |Title=How chat works
@@ Line 13: / Line 12: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
+|Links=*[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop Agent Workspace Release Notes]
-*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/DC Digital Channels Release Notes]
+*[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Digital_Channels Digital Channels Release Notes]
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Install and Config
 |Title=Administrator
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat options]
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Chat_options|display text=Chat channel options}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Route chat sessions]
+*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=ApplicationsBar|anchor=appcreate|display text=Chat routing application}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
+|Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Supervisor Features
 |Title=Supervisor
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MonitorChat Monitor agent activity]
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MonitorChat|display text=Monitoring chats}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADChat Customer chats]
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachChat|display text=Coaching chats}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADintinter#consult Chat Consultation]
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIChatReports|displaytext=View historical reports}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#CoachChat Coach Agents]
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Agent Features
 |Title=Agent
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADChat Customer chats]
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADChat|display text=Customer chats}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADintinter#consult Chat Consultation]
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|anchor=consult|display text=Chat consultations}}
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Developer Resources
 |Title=Developer
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets]
+|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service]
+*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChat service}}
 *[https://developer.genesyscloud.com/ Developer Center]
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-cloud
 |Type=Additional Resources
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos]
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}}
-*[https://docs.genesys.com/Documentation:Videos-cloud Videos]
+*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
-*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles]
 }}
+|Type=Feature
+|Platform=GenesysEngage-cloud
 }}