Difference between revisions of "PEC-GPA"

Latest revision as of 15:31, September 7, 2022

Click on any of the following to see the documentation for that version:

Current

How it works

How Gplus Adapter for Salesforce works

Release Notes

Administration

Agent's Guide

Gplus Adapter for Salesforce Agent's Guide

@@ Line 1: / Line 1: @@
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-|definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.
+|definition=Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.
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@@ Line 15: / Line 16: @@
 |Platform=GenesysEngage-cloud
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-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce]
+|Links=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Desktop|display text=Gplus Adapter  (V.9) for Salesforce beginning with 9.0.000.60}}
+*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce up to 9.0.000.59]
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