From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Workforce Management | |displayname=Workforce Management | ||
| − | |contentarea= | + | |previewers=WFMPreview |
| + | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
|definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence. | |definition=Genesys Workforce Management provides a sophisticated set of management tools so you can better manage your contact center workforce while still delivering top service to your customers. It allows you to easily manage your agents, schedules, and forecasts, and provides real-time monitoring of contact center performance and agent-adherence. | ||
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|Title=How it works | |Title=How it works | ||
|Description={{Link-Standalone|topic=PEC-WFM/HIW}} | |Description={{Link-Standalone|topic=PEC-WFM/HIW}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/WorkforceManagement Workforce Management Release Notes] | |Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/WorkforceManagement Workforce Management Release Notes] | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
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|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}} | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}} | ||
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|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
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|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=PolcsMdl|display text=Policies}} | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=PolcsMdl|display text=Policies}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CfgOrg|display text=Organization}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Supervisor|topic=CfgOrg|display text=Organization}} | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
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|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}} | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO|display text=Schedules}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=PrefO|display text=Schedule preferences}} | ||
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|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
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|Links=[https://developer.genesyscloud.com Developer Center] | |Links=[https://developer.genesyscloud.com Developer Center] | ||
|Columns=No | |Columns=No | ||
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|Platform=GenesysEngage-onpremises | |Platform=GenesysEngage-onpremises | ||
|Type=Additional Resources | |Type=Additional Resources | ||
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|Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos] | |Links=*[https://docs.genesys.com/Documentation:Videos-cloud WFM Videos] | ||
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud Community] | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud Community] | ||
Revision as of 13:40, July 15, 2020
Click on any of the following to see the documentation for that version:
How it works
Release Notes
Additional Resources
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