Difference between revisions of "PEC-AD"

Revision as of 13:27, July 15, 2020

Click on any of the following to see the documentation for that version:

How it works

Release Notes

Administrator

Agent Features

Supervisor Features

Private Edition

Find detailed information about how to deploy this service in your environment.

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|WithTabber=
-|UserFunctions=
 |displayname=Agent Desktop
-|contentarea=Genesys Engage Multicloud
+|previewers=ADPreview
+|contentarea=Multicloud
 |landingpage=No
 |definition=Agent Desktop lets contact center agents communicate with customers and team members through phone calls and Genesys Digital channels.
@@ Line 11: / Line 10: @@
 |Type=Get Started
 |Title=How it works
-|Description=
 |Links={{Link-Standalone|topic=PEC-AD/HIW}}
 |Columns=No
@@ Line 17: / Line 15: @@
 |Platform=GenesysEngage-onpremises
 |Type=Release Notes
-|Title=
-|Description=
 |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop]
 |Columns=No
@@ Line 25: / Line 21: @@
 |Type=Install and Config
 |Title=Administrator
-|Description=
 |Links={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=DesktopSettings|display text=Agent Setup - Agent Desktop Settings}}
 |Columns=No
@@ Line 31: / Line 26: @@
 |Platform=GenesysEngage-onpremises
 |Type=Agent Features
-|Title=
-|Description=
 |Links={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=AD|display text=Workspace Agent Desktop Help}}
 |Columns=No
@@ Line 38: / Line 31: @@
 |Platform=GenesysEngage-onpremises
 |Type=Supervisor Features
-|Title=
-|Description=
 |Links={{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|display text=Workspace Agent Desktop Supervisor Help}}
 |Columns=No