Difference between revisions of "PEC-GPA" - Genesys Documentation

Gplus Adapter for Salesforce

Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.

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Revision as of 16:01, June 8, 2020

Click on any of the following to see the documentation for that version:

Current

How it works

How Gplus Adapter for Salesforce works

Release Notes

Administration

Agent's Guide

Gplus Adapter for Salesforce Agent's Guide

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