From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Chat | |displayname=Chat | ||
| − | |contentarea= | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
| − | |definition= | + | |definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. |
| − | |||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
| − | |Type= | + | |Type=Get Started |
| − | |Title= | + | |Title=How chat works |
| − | |Links=* [https://docs.genesys.com/ | + | |Links={{Link-Standalone|topic=PEC-Chat/HIW}} |
| − | * [https://docs.genesys.com/ | + | |Columns=No |
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Release Notes | ||
| + | |Links=*[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop Agent Workspace Release Notes] | ||
| + | *[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Digital_Channels Digital Channels Release Notes] | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Install and Config | ||
| + | |Title=Administrator | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Chat_options|display text=Chat channel options}} | ||
| + | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=ApplicationsBar|anchor=appcreate|display text=Chat routing application}} | ||
| + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}} | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}} | ||
| + | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
| − | |Links=* | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MonitorChat|display text=Monitoring chats}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=CoachChat|display text=Coaching chats}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIChatReports|displaytext=View historical reports}} |
| − | |||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
| − | |Type= | + | |Type=Agent Features |
| − | |Title= | + | |Title=Agent |
| − | |Links=* | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADChat|display text=Customer chats}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADintinter|anchor=consult|display text=Chat consultations}} |
| − | |||
| − | |||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| − | |Links=* | + | |Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChat-combined|display text=WebChat widgets}} |
| − | * | + | *{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=WebChatService-combined|display text=WebChat service}} |
| − | + | *[https://developer.genesyscloud.com/ Developer Center] | |
| − | |||
| − | | | ||
| − | | | ||
| − | | | ||
| − | * [https:// | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=* | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}} |
| − | + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] | |
| − | * [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 | + | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] |
| − | * [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] | ||
}} | }} | ||
| + | |Type=Feature | ||
| + | |Platform=GenesysEngage-cloud | ||
}} | }} | ||
Latest revision as of 19:47, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-Chat.
Click on any of the following to see the documentation for that version:
How chat works
Release Notes
Supervisor
Developer
Additional Resources