From Genesys Documentation
m (Text replacement - "Genesys Engage" to "Genesys Multicloud CX") |
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Chat | |displayname=Chat | ||
| − | |contentarea=Multicloud | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
|definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | |definition=Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | ||
| Line 14: | Line 14: | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=*[https://docs.genesys.com/ | + | |Links=*[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop Agent Workspace Release Notes] |
| − | *[https://docs.genesys.com/ | + | *[https://all.docs.genesys.com/ReleaseNotes/Current/GenesysEngage-cloud/Digital_Channels Digital Channels Release Notes] |
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
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|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}} |
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community] | ||
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Chat-related Knowledge Base articles] | ||
Latest revision as of 19:47, July 28, 2022
This is a draft page; the published version of this page can be found at PEC-Chat.
Click on any of the following to see the documentation for that version:
How chat works
Release Notes
Supervisor
Developer
Additional Resources