High availability and disaster recovery
From Genesys Documentation
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Find out how this service provides disaster recovery in the event the service goes down.
Related documentation:
RSS:
| Service | High Availability | Disaster Recovery | Where can you host this service? |
|---|---|---|---|
| Telemetry Service | N = N (N+1) | Active-spare | Primary or secondary unit |
See High Availability information for all services: High availability and disaster recovery
For High Availability and Load Balancing, Telemetry Service implements an N+1 architecture available behind a Load Balancer.
Telemetry Service is deployed in all Engage Multicloud region/data center so that a client application like WWE can always find a Telemetry Service region/data center where it is relocated.
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