Roles
From Genesys Documentation
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Contents
Learn how roles work in your contact center.
Related documentation:
Roles define what you can do in a given application. In Platform Administration, roles and their privileges are controlled by the use of Role objects, which are assigned to users (including agents) and Access Groups. Roles are application-specific, and must be defined for each application that supports them.
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