View source for GASN/Current/Agent/Make outbound calls

{{Article
|Standalone=No
|DisplayName=How to make outbound calls
|TocName=Make outbound calls
|Context=Here is everything you require to know to handle outgoing interactions with the Gplus Adapter for ServiceNow.
|Dimension=
|UseCase=
|ComingSoon=No
|Platform=GenesysEngage-onpremises
|Role=
|Application=
|Prereq=
|Section={{Section
|sectionHeading=Outbound calls to a known contact
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=As one would expect, you can equally make outgoing calls. However, you can exclusively make outbound calls to records already existing in ServiceNow. If you wish to call a brand-new contact, first you need to register it within the CRM.

You can make outbound calls just clicking the '''phone icon''' next to the selected contact telephone number. For further information on the click-to-call feature, see {{Link-SomewhereInThisVersion|manual=Agent|topic=Supported_features}}.

[[File:GASN 27 make outbound call.png|frameless|900x900px]]

When the outbound call connects, you receive a Service Now '''screen pop''' with an outgoing Activity History of type Call.

[[File:GASN 28 outbound call screen pop.png|frameless|900x900px]]

If you want to learn more about screen pops, see {{Link-SomewhereInThisVersion|manual=Agent|topic=Supported_features}}.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Relevant links
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=*{{Link-SomewhereInThisVersion|manual=Agent|topic=Manage_inbound_calls}}
*{{Link-SomewhereInThisVersion|manual=Agent|topic=Supported_features}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}