Genesys Mutlicloud CX Use Cases

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This manual is for version Current of Genesys Use Cases.
Read this manual for other versions:


Explore all Genesys Mutlicloud CX use cases. See the first tab (All) for a full list of use cases, or filter by product category.

Sort or search the table to find the use case you want to view, then click the title.

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Sort or search the table to find the Inbound use case you want to view, then click the title.
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Sort or search the table to find the Workforce Engagement use case you want to view, then click the title.
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