Genesys Mutlicloud CX Use Cases
From Genesys Documentation
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The following topics are defined for this manual but are not included in the list of topics: Sales Use Cases, Outbound Use Cases, Inbound Use Cases, Digital Use Cases, Workforce Engagement Use Cases, Open Platform Use Cases, Self-Service and Automation Use Cases, Marketing Use Cases, About this guide, Augment & Optimize, Interdependencies
This manual is for version Current of Genesys Use Cases.
Read this manual for other versions:
Explore all Genesys Mutlicloud CX use cases. See the first tab (All) for a full list of use cases, or filter by product category.
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Sort or search the table to find the Digital use case you want to view, then click the title.
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Sort or search the table to find the Self-Service and Automation use case you want to view, then click the title.
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Sort or search the table to find the Inbound use case you want to view, then click the title.
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Sort or search the table to find the Outbound use case you want to view, then click the title.
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Sort or search the table to find the Workforce Engagement use case you want to view, then click the title.
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Sort or search the table to find the Open Platform use case you want to view, then click the title.
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