Genesys Outbound
From Genesys Documentation
This topic is part of the manual Genesys Multicloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Outbound Use Cases for Genesys Multicloud CX
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Outbound Dialer (CE11) | Improve customer communications and increase sales conversion using powerful dialer capabilities |
| Genesys SMS Notification (CE12) | Use SMS to notify customers |
| Genesys Omnichannel Notifications (CE13) | Use multiple channels to notify customers |