Genesys Outbound
From Genesys Documentation
This topic is part of the manual Genesys Engage Cloud Use Cases for version Current of Genesys Use Cases.
Genesys Outbound Use Cases for Genesys Engage cloud
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Outbound Dialer (CE11) | Improve customer communications and increase sales conversion using powerful dialer capabilities |
| Genesys SMS Notification (CE12) | Use SMS to notify customers |
| Genesys Omnichannel Notifications (CE13) | Use multiple channels to notify customers |