Genesys Outbound

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This topic is part of the manual Genesys Multicloud CX Use Cases for version Current of Genesys Use Cases.

GenesysEngage-onpremises  

Genesys Outbound Use Cases for Genesys Multicloud CX

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Use Case Subtitle
Use Case Subtitle
Genesys Outbound Dialer (CE11) Improve customer communications and increase sales conversion using powerful dialer capabilities
Genesys SMS & Email Notifications (CE12) Use SMS and email to send personalized, timely and relevant notifications to customers.
Genesys Omnichannel Notifications (CE13) Use multiple channels to notify customers