Genesys Self-Service and Automation
From Genesys Documentation
This topic is part of the manual Genesys Multicloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Self-Service and Automation Use Cases for Genesys Multicloud CX
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Customer Authentication (CE07) | Identify and verify customers in your IVR |
| Genesys Voice Payment (CE08) | Capture payments in your IVR |
| Genesys Knowledge Management (CE28) | Offer FAQs to customers and a knowledge library to employees |
| Genesys Chatbots (CE31) | Use chatbots to automate customer conversations and seamlessly hand over to a live agent when needed. |
| Genesys Voicebots (CE41) | Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed. |