Genesys Inbound
From Genesys Documentation
This topic is part of the manual Genesys Engage Cloud Use Cases for version Current of Genesys Use Cases.
Genesys Inbound Use Cases for Genesys Engage cloud
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Call Routing (CE01) | Route voice interactions to the best skilled resource |
| Genesys Callback (CE03) | Offer callback to queuing callers |