Genesys Inbound

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This topic is part of the manual Genesys Engage Cloud Use Cases for version Current of Genesys Use Cases.

GenesysEngage-onpremises  

Genesys Inbound Use Cases for Genesys Engage cloud

Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.

Use Case Subtitle
Use Case Subtitle
Genesys Call Routing (CE01) Route voice interactions to the best skilled resource
Genesys Callback (CE03) Offer callback to queuing callers