Drilldown: SMART UseCase

Current (24)

Genesys Use Cases (24)

GenesysCloud (2) · GenesysEngage-onpremises (12) · PureConnect (10)

BO07 (1) · CE01 (1) · CE09 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE22 (1) · EE02 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE10-A (1) · EE10-D (1) · EE11 (1) · EE13 (1) · EE14 (1) · EE16 (1) · EE27 (1) · EE28 (1) · EE29 (1) · EE30 (1) · OP01 (2) · OP04 (1)

None (18) · Connect a Voice Interaction to the Right Resource (1) · Genesys Business Communications (1) · Genesys Employee Schedule Preferences (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Shift Bidding (1) · Genesys Voice Services (1)

GenesysCloud (2) · GenesysEngage-onpremises (12) · PureConnect (10)

None (6) · Advanced Server (5) · CIM (5) · No sellable items (5) · Advanced Session (4) · Basic Session (4) · Interaction Recorder Master Key Password (3) · Interaction Web Portal Agent License – Concurrent (3) · Interaction Recorder Add-on (3) · Interaction Quality Manager (3) · Interaction Web Portal Enterprise License (3) · Interaction Media Server - Large Appliance - Gen9 (3) · Interaction Web Portal Organizational License (3) · Interaction Workspace (3) · Please reference prerequisits (3) · Genesys Interactive Insights (3) · Genesys Infomart (3) · SIP Interaction HA (optional) (3) · CIM (HA) (3) · Interaction Recorder Server (3)

Other values: ; Any of the Digital Channels (Optional) ASR and TTS (Optional) CIM HA (Optional) Contact Center Level 1 Conversation Manager Genesys Chat Genesys Content Analyzer Genesys Infomart - HA (optional) Genesys Social Engagement Genesys Workforce Management GVP GVP HA (optional) Intelligent Automation Omnichannel Self-Service Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) Interaction Recorder Add-on (Optional for recording) Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Supervisor add-on Interaction Tracker Add-on (Optional for conversation history) Interaction Web Portal Server License Interaction Web Portal Server License​ ​ ITTS Additional Language ITTS Base Langage Media Session Optional: Professional Services customization for advanced callbacks Performance DNA Please see prerequisits PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Speech Recognizer (ISR) (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) Screen Recorder Session SIP Business Continuity SIP Business Continuity (Optional) SIP Interaction SIP Interaction (Optional) Skills Management Training Manager Workforce Management ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​

None (22) · CE02 (1) · EE13 (1) · EE14 (1)

None (15) · CE01 (3) · CE02 (3) · CE16 (1) · CE18 (1) · EE01 (3) · EE02 (3) · EE07 (3) · EE08 (3) · EE26 (3)

None (22) · CE07 (1) · OP04 (1)

None (24)

None (24)

None (24)

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