Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

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None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (146)

None (146)

Callback reports (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details report (4) · Dashboards (3) · Designer reports (3) · Co-browse reports (3) · Chat reports (3) · Details reports (3) · Email reports (3) · Queues reports (3) · Predictive Routing Detail Report (3) · Business Results reports (3) · Agents reports (3) · Predictive Routing Reports and Dashboards (3) · Predictive Routing Queue Statistics Report (3) · Predictive Routing Operational Report (3) · Predictive Routing A/B Testing Report (3)

Other values: ; About the Agent Pacing Service Deployment Guide Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Architecture Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Configuration Configure the Genesys Predictive Engagement Plugin for Workspace Desktop Edition Contact List Effectiveness Report Contact_Attempt Subject Area eServices Statistics Facts Subject Area Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports How can I use templates to simplify widget creation? How do I use formulas to customize reports? How Pacing works Install the Pacing Service Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Mediation_Segment Subject Area New in the Info Mart Database Place_Group Subject Area Prerequisites for Genesys Engage on-premises Deployments Prerequisites for Genesys Engage on-premisess Deployments Queue Statistics Queue Summary Customer Segment report Resource_Group Subject Area Resource_Skill Subject Area Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Task Routing dashboards Template function library The Genesys Predictive Engagement tab Troubleshooting WFM Metrics WFM Primers

Outbound Contact reports (5) · Callback reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details report (4) · Genesys Multicloud CX Prerequisites (4) · Co-browse reports (3) · Chat reports (3) · Designer reports (3) · Details reports (3) · Email reports (3) · Queues reports (3) · Predictive Routing A/B Testing Report (3) · Dashboards (3) · Business Results reports (3) · Agents reports (3) · Predictive Routing Reports and Dashboards (3) · Predictive Routing Queue Statistics Report (3) · Predictive Routing Operational Report (3) · Predictive Routing Detail Report (3)

Other values: ; About Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Architecture Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Configuration Configure the plugin Contact List Effectiveness Report Contact_Attempt Subject Area eServices Statistics Facts Subject Area Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports How can I use templates to simplify widget creation? How do I use formulas to customize reports? How Pacing works Installation Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Mediation_Segment Subject Area New in the Info Mart Database Place_Group Subject Area Queue Statistics Queue Summary Customer Segment report Resource_Group Subject Area Resource_Skill Subject Area Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Task Routing dashboards Template function library The Genesys Predictive Engagement tab Troubleshooting WFM Metrics WFM Primers

None (146)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Admin (34) · AdminGuide (2) · Administrator (1) · AgentGuide (2) · CX Insights (23) · GCXI (21) · GIM (23) · II (18) · PacingServiceDeployment (11) · RT (7) · WDEPlugin (2)

None (146)

None (146)

None (146)