Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-AS (52) · Draft:PEC-REC (20) · PEC-AS (10) · PEC-REC (1)

None (49) · GenesysEngage-Cloud (34)

None (17) · No (66)

None (71) · Administrator (12)

Templates (3) · Roles (2) · Voicemail Management within Agent Setup (2) · Voicemail management (2) · Agent and contact center statistics (2) · Virtual Queues (2) · Access Groups (2) · Export Trending Data (2) · Capacity rules (2) · Configure a multi-channel contact center (2) · DNs (2)

Other values: ; (New) Task summary: contact center setup Action Items Administrator Roles Agent accounts Agent Groups Agent Setup Agent Workspace settings Bulk Import Coaching Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure the Browser Configure voice ringtones (voice) Contact Center Settings Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Desktop Options Desktop Statistics Email Mailboxes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Genesys Interaction Recording 8.5.2 Genesys Interaction Recording Solution Guide Getting started Import agents Interaction channels Interaction Transcript Introduction to SpeechMiner Log into SpeechMiner Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Media Player New in this Release Popular tasks Profile Permissions Quality Management Recording Methods Reports SpeechMiner Deployments SpeechMiner Menu Reference Tools Topics Categories and Programs Transactions Use templates to configure agents Work with Agent Setup Working with Global Favorites

None (21) · Templates (3) · Virtual Queues (2) · DNs (2) · Roles (2) · Configure a multi-channel contact center (2) · Capacity rules (2) · Voicemail management (2) · Voicemail Management within Agent Setup (2) · Agent and contact center statistics (2) · Access Groups (2)

Other values: ; (New) Task summary: contact center setup Agent accounts Agent Groups Agent Setup Agent Workspace settings Bulk Import Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Contact Center Settings Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Desktop Options Desktop Statistics Email Mailboxes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Getting started Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Transactions Use templates to configure agents Work with Agent Setup Working with Global Favorites

None (79) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Admin (16) · deploy (3) · ManageCC (48) · Source (14) · User (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (83)

None (83)