Drilldown: Article

None (41) · No (112) · Yes (6)

Draft:Developer (2) · Draft:PEC-AS (77) · Draft:PEC-Developer (58) · PEC-AS (7) · PEC-Developer (15)

None (84) · GenesysEngage-cloud (75)

None (82) · No (77)

None (150) · Administrator (2) · Developer (7)

None (11) · System namespace (3) · Media namespace (3) · Service Client API (3) · Agent namespace (3) · Templates (3) · Voice namespace (3) · Configuration namespace (3) · Developer Sandbox (3) · Interaction namespace (3) · Email namespace (3)

Other values: ; (New) Task summary: contact center setup Agent accounts Agent and contact center statistics Agent Groups Agent Setup Agent Workspace settings APIs by Service Audit Auth Namespace Authentication API Authentication Overview Bulk Import Capacity rules Channel options Chat options Chat Session API Cloud Data Download Service API Cloud Data Download Service Overview Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Consumer Messaging Overview Contact Center Settings Contact options Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter CX Contact Service Overview - WIP Deprecation-AllNotices Deprecation-Voice Forward Desktop Options Desktop Statistics Developer Console Developer Resources Email Mailboxes Email options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Engagement Overview - WIP Facebook options Feedback options Genesys Multicloud CX APIs Genesys Softphone options Get started with Agent Setup Getting started Getting Started with App Studio Global Login options How APIs work in Genesys Multicloud CX Import agents Intelligent Workload Distribution Overview Interaction channels Interaction History Advanced Search options Introduction to Engage Cloud APIs Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Messenger namespace My Channels options Openmedia API Outbound namespace Outbound options Popular tasks Provisioning Overview - WIP Recording options Routing Manager Search API Search for interactions in UCS Secure Email API Secure Email Overview Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics API Statistics Notifications API Statistics options Statistics Overview Supervisor options Task Routing Overview Third-Party Messaging API Third-Party Messaging Overview Third-Party Messaging Webhook Transactions Twitter options Use templates to configure agents User Data Management API User Data Management Overview Virtual Queues Voice options Work with Agent Setup Working with Global Favorites Workitem options Workspace Overview - WIP

None (54) · Interaction namespace (3) · Service Client API (3) · Media namespace (3) · Email namespace (3) · System namespace (3) · Templates (3) · Configuration namespace (3) · Agent namespace (3) · Voice namespace (3) · Virtual Queues (2) · Developer Sandbox (2) · Capacity rules (2) · Agent and contact center statistics (2) · Configure a multi-channel contact center (2)

Other values: ; (New) Task summary: contact center setup Agent accounts Agent Groups Agent Setup Agent Workspace settings Audit Bulk Import Channel options Chat options Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contact options Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Desktop Options Desktop Statistics Developer Console Email Mailboxes Email options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Facebook options Feedback options Genesys Multicloud CX APIs Genesys Softphone options Getting started Global Login options Import agents Interaction channels Interaction History Advanced Search options Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Outbound options Popular tasks Recording options Routing Manager Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Supervisor options Transactions Twitter options Use templates to configure agents Voice options Work with Agent Setup Working with Global Favorites Workitem options

None (153) · Journey (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (11) · Administrator (12) · Developers (1) · ManageCC (40) · SCAPI (24) · Source (40) · WebAPIs (31)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (159)

None (159)