Drilldown: Article
Article > Platform :
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
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Segments
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About segments (2) ·
Agent and contact center statistics (2) ·
Best practices for segments (2) ·
Capacity rules (2) ·
Examples of segments (2) ·
Manage segments (2) ·
Scenario: Segment visitors who wait 6 seconds (2) ·
Segments assigned (admin view) (2) ·
Set up IWD (2) ·
Test IWD provisioning (2) ·
View segments (2)
Showing below up to 22 results in range #1 to #22.
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A
- ATC/Current/AdminGuide/About segments
- ATC/Current/AdminGuide/Best practices
- ATC/Current/AdminGuide/Manage segments
- ATC/Current/AdminGuide/Segment examples
- ATC/Current/AdminGuide/Segments
- ATC/Current/AdminGuide/Segments assigned
- ATC/Current/Event/6 Secs
D
D cont.
- Draft:ATC/Current/AdminGuide/Best practices
- Draft:ATC/Current/AdminGuide/Manage segments
- Draft:ATC/Current/AdminGuide/Segment examples
- Draft:ATC/Current/AdminGuide/Segments
- Draft:ATC/Current/AdminGuide/Segments assigned
- Draft:ATC/Current/Event/6 Secs
- Draft:PEC-AS/Current/ManageCC/Agent and contact center statistics
- Draft:PEC-AS/Current/ManageCC/ASCapRules