Drilldown: Article
Article > Platform :
GenesysEngage-cloud or
PureConnect, GenesysCloud, GenesysEngage-cloud
& Dimension :
Metrics or
Outcomes or
Segments
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Agent Adherence Reporting Metrics and End Notes (2) ·
Best practices for segments (2) ·
Contact Center Performance Reporting Metrics (2) ·
Examples of segments (2) ·
Outcome scores (admin view) (2) ·
Outcomes overview (2) ·
Scenario: Segment visitors who wait 6 seconds (2) ·
Schedule Summary View and Reporting (2) ·
Segments assigned (admin view) (2) ·
View outcomes (2) ·
View segments (2)
Agent Adherence Report Metrics and End Notes (2) ·
Contact Center Performance Report Metrics (2) ·
Outcome scores (2) ·
Outcomes Overview (2) ·
Scenario: 6-second timer (2) ·
Schedule Summary View and Reporting (2) ·
Segment best practices (2) ·
Segment examples (2) ·
Segments assigned (2) ·
View outcomes (2) ·
View segments (2)
Showing below up to 22 results in range #1 to #22.
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- Draft:ATC/Current/AdminGuide/Best practices
- Draft:ATC/Current/AdminGuide/Outcome scores
- Draft:ATC/Current/AdminGuide/Outcomes
- Draft:ATC/Current/AdminGuide/Outcomes Overview
- Draft:ATC/Current/AdminGuide/Segment examples
- Draft:ATC/Current/AdminGuide/Segments
- Draft:ATC/Current/AdminGuide/Segments assigned
- Draft:ATC/Current/Event/6 Secs
D cont.
- Draft:PEC-WFM/Current/Administrator/AdhrEndNts
- Draft:PEC-WFM/Current/Administrator/CCPerf
- Draft:PEC-WFM/Current/Administrator/SchedSumm