Drilldown: Article
Article > productshort:
PEC-IWD
& Platform :
GenesysEngage-cloud or
PrivateEdition or
PureConnect, GenesysEngage-cloud
& ComingSoon:
No
& Application:
None
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How Intelligent Workload Distribution works (1) ·
How IWD works (1) ·
Monitor work items and emails (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Use Workload Manager (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Prioritization schemas (1)
How IWD works (1) ·
Intelligent Workload Distribution (1) ·
Monitor work items and emails (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Use Workload Manager (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Prioritization schemas (1)
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