Drilldown: Article
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None (8) ·
Configure contacts for agents (1) ·
Contact Center Dashboard (2) ·
Create business attributes (1) ·
Customer Segment Service Level Dashboard (2) ·
ETL Audit Dashboard (2) ·
How Does GPR Score Agents? (2) ·
IWD Metrics (1) ·
Manage statistics for agents and resources (1) ·
Popular tasks (1) ·
Queue Dashboard (2) ·
Resource Performance Dashboard (2) ·
Routing Scenarios Using GPR (2) ·
Task Age Dashboard (2) ·
View your uploaded data (2) ·
What you can monitor (4) ·
Work with Agent Setup (1)
None (9) ·
Configure contacts for agents (1) ·
Contact Center Dashboard (2) ·
Create business attributes (1) ·
Customer Segment Service Level Dashboard (2) ·
ETL Audit Dashboard (2) ·
How Does GPR Score Agents? (2) ·
Manage statistics for agents and resources (1) ·
Popular tasks (1) ·
Queue Dashboard (2) ·
Resource Performance Dashboard (2) ·
Routing Scenarios Using GPR (2) ·
Task Age Dashboard (2) ·
View your uploaded data (2) ·
What you can monitor (4) ·
Work with Agent Setup (1)
Showing below up to 36 results in range #1 to #36.
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D
- Draft:PE-GPR/9.0.0/Help
- Draft:PE-GPR/9.0.0/Help/Reports
- Draft:PE-GPR/Staff/Help
- Draft:PE-GPR/Staff/Help/agentScoring
- Draft:PE-GPR/Staff/Help/dataUpload
- Draft:PE-GPR/Staff/Help/ixnFlows
- Draft:PE-GPR/Staff/Help/Reports
- Draft:PEC-AS/Current/ManageCC
- Draft:PEC-AS/Current/ManageCC/Configure contacts for agents
- Draft:PEC-AS/Current/ManageCC/Create business attributes
- Draft:PEC-AS/Current/ManageCC/Popular tasks
- Draft:PEC-AS/Current/ManageCC/Statistics
D cont.
- Draft:PEC-AS/Current/ManageCC/Working with AS
- Draft:PEC-REP/Current/RPRT
- Draft:PEC-REP/Current/RPRT/HRCXICCDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDCstmrSgmntSrvLvlDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDETLAuditDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDResPerfDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDTskAgeDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIQueueDshbrd
- Draft:PEC-REP/Current/RPRT/IWDMetrics
P
P cont.
- PE-GPR/Staff/Help/agentScoring
- PE-GPR/Staff/Help/dataUpload
- PE-GPR/Staff/Help/ixnFlows
- PE-GPR/Staff/Help/Reports
- PEC-AS/Current/ManageCC
- PEC-REP/Current/RPRT
- PEC-REP/Current/RPRT/HRCXICCDshbrd
- PEC-REP/Current/RPRT/HRCXIiWDCstmrSgmntSrvLvlDshbrd
- PEC-REP/Current/RPRT/HRCXIiWDETLAuditDshbrd
- PEC-REP/Current/RPRT/HRCXIiWDResPerfDshbrd
- PEC-REP/Current/RPRT/HRCXIiWDTskAgeDshbrd
- PEC-REP/Current/RPRT/HRCXIQueueDshbrd