Drilldown: Article
Article > Dimension :
Journey or
Outcomes or
Sessions
& Product :
Agent Setup or
Genesys Predictive Engagement
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About journey shaping with sessions and events (2) ·
About outcome predictions and probabilities (2) ·
Agent and contact center statistics (2) ·
Capacity rules (2) ·
Manage outcomes (2) ·
Outcome scores (admin view) (2) ·
Outcomes overview (2) ·
Types of sessions (2) ·
View outcomes (2) ·
Web sessions (2)
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- Draft:ATC/Current/AdminGuide/Sessions events overview
- Draft:ATC/Current/AdminGuide/Web sessions
- Draft:PEC-AS/Current/ManageCC/Agent and contact center statistics
- Draft:PEC-AS/Current/ManageCC/ASCapRules