Drilldown: Article

None (66) · No (14)

Draft:BDS (45) · Draft:ContentAdmin (6) · Draft:GDE (1) · Draft:PE-GPR (7) · Draft:PEC-REC (1) · Draft:POR (1) · Draft:PrivateEdition (1) · Draft:QNA (1) · Draft:Solution (1) · GDE (5) · PE-GPR (7) · PEC-REC (1) · PrivateEdition (1) · QNA (1)

None (67) · GenesysEngage-cloud (10) · GenesysEngage-cloud, PureConnect (3)

No · None · Yes · Other

None (79)

None (18) · What you can monitor (4) · View your uploaded data (2) · User Guide (2) · How Does GPR Score Agents? (2) · Routing Scenarios Using GPR (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Analysing your chat bot's performance Architecture ASR ports ASR/TTS Before you begin Callback seats Cloud Contact Center Supervisor Seat Confirmations Deploy Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports High availability and disaster recovery Intelligent Workload Distribution (IWD) IVR Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Workspace

None (25) · What you can monitor (4) · WFO (2) · View your uploaded data (2) · How Does GPR Score Agents? (2) · Routing Scenarios Using GPR (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution IVR Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Voice 1 Voice 2 Voicemail Workspace

None (73) · GPRAnalysis (4) · GPRDataUpload (2)

None (2) · Billing Data Service (45) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (14) · Genesys Recording, Quality Management, and Speech Analytics (2) · Internal Content Administration (5) · QnA Service (2)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (79)

None (79)

None (77) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1)