Drilldown: Article

No (63)

Draft:PEC-AS (28) · Draft:PEC-REP (15) · PEC-AS (5) · PEC-REP (15)

None (25) · GenesysEngage-cloud (38)

No · None · Yes · Other

None (61) · Administrator (2)

Virtual Queues (2) · Activity Summary Report (2) · Templates (2) · Task Work Detail Report (2) · Task Detail Report (2) · Self-Service Statistics Report (2) · Resource Performance Report (2) · IVR Usage Report (2) · Interactions Acceptance Report (2) · Interactions Acceptance Dashboard (2) · Inbound Voice User Report (2) · Customer Segment Service Level Report (2) · Agent and contact center statistics (2) · Assisted Service Interactions by Last Milestone Report (2) · Async Interactions Report (2) · Capacity rules (2) · Capture Point Business Value Report (2) · Capture Point Dashboard (2) · Capture Point Task Duration Report (2) · Configure a multi-channel contact center (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure inactivity timeout options Configure voice ringtones (voice) Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage Team Communicator options Use templates to configure agents

Virtual Queues (2) · Activity Summary Report (2) · Templates (2) · Task Work Detail Report (2) · Task Detail Report (2) · Self-Service Statistics Report (2) · Resource Performance Report (2) · IVR Usage Report (2) · Interactions Acceptance Report (2) · Interactions Acceptance Dashboard (2) · Inbound Voice User Report (2) · Customer Segment Service Level Report (2) · Agent and contact center statistics (2) · Assisted Service Interactions by Last Milestone Report (2) · Async Interactions Report (2) · Capacity rules (2) · Capture Point Business Value Report (2) · Capture Point Dashboard (2) · Capture Point Task Duration Report (2) · Configure a multi-channel contact center (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage Team Communicator options Use templates to configure agents

None (59) · Journey (4)

Agent Setup (33) · Reporting (30)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (63)

None (63)