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Article > Standalone: No & ComingSoon: No & Product : Genesys Skills Management or Intelligent Workload Distribution

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-GSM (56) · Draft:PEC-IWD (15) · PEC-IWD (16)
Platform:
None (24) · GenesysEngage-cloud (62) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
ComingSoon: (Click arrow to add another value)
Role:
None (83) · Administrator (4)
DisplayName:
Prerequisites (3) · None (2) · Configure IWD Data Mart (2) · Provision IWD (2) · Provision IWD Data Mart (2) · Monitor work items and emails (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · How IWD works (2) · FAQs (2) · Configure IWD (2) · Use Workload Manager (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · About IWD (2) · About IWD Data Mart (2)
Other values:
TocName:
None (22) · Prerequisites (3) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · Use Workload Manager (2) · Frequently Asked Questions (2) · Set up IWD (2) · Search, display, manage, and update work items (2) · Intelligent Workload Distribution (2) · Monitor work items and emails (2)
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Dimension:
None (85) · Journey (2)
Product: (Click arrow to add another value)
Manual:
ADInst (4) · Admin (1) · Administrator (18) · AIUG (14) · AzInst (2) · IWDDMPEGuide (6) · IWDPEGuide (7) · KBA (10) · Loc (3) · PDNAA (5) · PDNAM (11) · PDNAU (2) · SOO (4)
Application:
None (87)
UseCase:
None (87)
PEPageType:
None (74) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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