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Article > Product : Agent or Agent Setup or Digital Channels or Intelligent Workload Distribution

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Standalone:
None (100) · No (248) · Yes (24)
productshort:
DC (9) · Draft:DC (7) · Draft:PEC-Agent (4) · Draft:PEC-AS (129) · Draft:PEC-DC (45) · Draft:PEC-IWD (43) · Draft:PEP-DC (1) · PEC-Agent (3) · PEC-AS (59) · PEC-DC (32) · PEC-IWD (40)
Platform:
None (188) · GenesysCloud (5) · GenesysEngage-cloud (169) · GenesysEngage-onpremises (8) · GenesysEngage_cloud (2)
ComingSoon:
None (109) · No (262) · Yes (1)
Role:
None (223) · Administrator (133) · Administrator, Developer (8) · Adminstrator (2) · Agent (6)
DisplayName:
None (24) · Before you begin (8) · Architecture (7) · High availability and disaster recovery (6) · Provision API keys (4) · Pre-configure tenant objects (4) · Configure IWD (4) · Deploy Digital Channels using Docker Compose (4) · Provisioning overview (4) · Enable a tenant for Digital Channels (4)
Other values:
TocName:
None (118) · Upgrade, rollback, or uninstall (6) · My Channels options (3) · Transactions (3) · Templates (3) · Supervisor options (3) · Bulk Import (3) · Statistics options (3) · Single Sign-On (3) · Channel options (3) · Agent Groups (3) · Recording options (3) · Set up IWD (3) · Service Client options (3)
Other values:
Dimension:
None (355) · deploydigital (4) · Journey (10) · sr (3)
Product: (Click arrow to add another value)
Manual:
None (19) · Administrator (63) · DCPEGuide (43) · Deployment (17) · Developers (6) · IWDDMPEGuide (20) · IWDPEGuide (22) · ManageCC (142) · Source (40)
Application:
None (248) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (8) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Workforce Management (2) · Designer (4) · intelligent Workload Distribution (2) · IVR Administration (2) · Platform Administration (10)
UseCase:
None (367) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (340) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (5) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (8) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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