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Article > Platform: None & ComingSoon: No & Manual : GWSPEGuide or ManageCC

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Standalone:
None (11) · No (47)
productshort:
Draft:GWS (9) · Draft:PEC-AS (30) · GWS (10) · PEC-AS (9)
Platform: (Click arrow to add another value)
ComingSoon: (Click arrow to add another value)
Role:
None (41) · Administrator (17)
DisplayName:
Virtual Queues (2) · Configure GWS Services (2) · About Genesys Web Services and Applications (2) · My Channels options (2) · Provision Genesys Web Services and Applications (2) · Create and manage agent skills (2) · Recording options (2) · Settings and configuration overview (2) · Service Client options (2) · Configure GWS Ingress (2) · Upgrade, roll back, or uninstall GWS (2) · Configure connections with TLS and authentication (2) · Upgrade, rollback, or uninstall GWS Ingress (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2)
Other values:
TocName:
None (15) · (New) Task summary: contact center setup (1) · Agent desktop settings overview (2) · Agent settings overview (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure GWS Services (2) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent skills (2) · Create and manage supervisors (1) · Create and manage teams (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage Team Communicator options (1) · My Channels options (2) · Provision GWS (2) · Recording options (2) · Service client options (2) · Settings and configuration overview (2) · Use templates to configure agents (1) · Virtual Queues (2)
Dimension:
None (58)
Product:
None (1) · Agent Setup (39) · Genesys Web Services and Applications (13) · Web Services and Applications (5)
Manual: (Click arrow to add another value)
Application:
None (44) · Agent Setup (12) · Agent Workspace, Agent Setup (2)
UseCase:
None (58)
PEPageType:
None (47) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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