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Article > Role: None & Manual : IWDPEGuide or ManageCC

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Standalone:
None (17) · No (41)
productshort:
Draft:PEC-AS (33) · Draft:PEC-IWD (10) · PEC-AS (5) · PEC-IWD (10)
Platform:
None (52) · GenesysEngage-cloud (6)
ComingSoon:
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DisplayName:
None (6) · Architecture (3) · About IWD (2) · Before you begin (2) · Capacity rules (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · Deploy IWD (2) · Upgrade, roll back, or uninstall IWD (2) · Templates (2) · High availability and disaster recovery (2) · Configure IWD (2)
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TocName:
None (20) · (New) Task summary: contact center setup (1) · Capacity rules (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent groups (1) · Create and manage agents (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · Templates (2) · Upgrade, rollback, or uninstall (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
Dimension:
None (56) · Journey (2)
Product:
Agent Setup (38) · Intelligent Workload Distribution (20)
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Application:
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UseCase:
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PEPageType:
None (51) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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