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Article > Platform
:
Genesys Multicloud CX
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
PureConnect, GenesysEngage-cloud
or
Other
& Dimension
:
bots
or
None
& UseCase
:
CE16, CE18, CE19, CE27, CE29
or
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