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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or Private Edition & Role: Administrator & Dimension : BasicApp or None

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Historical Reporting / Genesys CX Insights (3) · TLS for Genesys Engage Servers (2) · Mixed Mode Overview (2) · Integrating Gplus Adapter in Classic (2) · Naming conventions (2) · Genesys Multicloud CX Email (2) · Generalized Architecture (2) · ECMAScript Expressions (2) · Routing scenarios using GPR (2) · Default Routing in Designer (2) · Mixed Mode Use Cases (2) · Mixed Mode Suite Level Requirements (2) · Upgrade notes (2) · Web Real-Time Communication (WebRTC) Agents use case (2) · Agent and Agent Group Annex (2) · Agent Workspace / Workspace Web Edition (SIP) use case (2) · Application Settings (2)
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