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Article > Standalone:
No
& Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& ComingSoon:
None
& Manual :
CXContact or
RPRT or
Supervisor
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Campaign Structure and Terminology (2) ·
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Organization (2) ·
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Performance (2) ·
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Scenario Intra-Day: Options Dialog Box (1) ·
Task Age Dashboard (2)
Campaign Structure and Terminology (2) ·
Cleanup Master Schedule Window (2) ·
Contact Center Dashboard (2) ·
Customer Segment Service Level Dashboard (2) ·
ETL Audit Dashboard (2) ·
Organization (2) ·
Outbound Schedules Dashboard (2) ·
Performance (2) ·
Queue Dashboard (2) ·
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Resource Performance Dashboard (2) ·
Scenario Intra-Day: Options Dialog Box (1) ·
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Showing below up to 25 results in range #1 to #25.
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D
- Draft:PEC-OU/Current/CXContact/SchedulesDashboard
- Draft:PEC-OU/Current/CXContact/Terminology
- Draft:PEC-REP/Current/RPRT/HRCXICCDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDCstmrSgmntSrvLvlDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDETLAuditDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDResPerfDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIiWDTskAgeDshbrd
- Draft:PEC-REP/Current/RPRT/HRCXIQueueDshbrd
- Draft:PEC-WFM/Current/Supervisor/CfgOrg
D cont.
- Draft:PEC-WFM/Current/Supervisor/MstSWzClnUpMSWdw
- Draft:PEC-WFM/Current/Supervisor/PerformanceMdl
- Draft:PEC-WFM/Current/Supervisor/RptsLst