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Article > ComingSoon: No & Manual : Administrator or Help or None & UseCase: None

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None (14) · No (308) · Yes (144)
productshort:
PE-GPR (42) · Draft:PE-GPR (33) · Draft:PEC-WFM (29) · PEC-WFM (28) · Draft:PEC-DC (19) · PEC-CAB (18) · Draft:PEC-CAB (18) · PEC-DC (17) · Draft:PEC-IWD (13) · Draft:PEC-GPA (13) · Draft:Solution (12) · Draft:PEC-ES (12) · PEC-GPA (12) · PEC-ES (12) · PEC-IWD (11) · Draft:System (9)
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Platform:
None (90) · Genesys Multicloud CX (3) · GenesysCloud (19) · GenesysEngage-cloud (332) · GenesysEngage-onpremises (5) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · GenesysEngage_cloud (2) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (7)
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Role:
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The Settings menu (4) · Create and update users and roles (4) · Get started (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · View model accuracy (4) · Integrating Gplus Adapter in Lightning (3) · View the Customer Profile schema (3) · Feature Analysis report (3) · Screen Pop (3) · Create and update predictors (3) · Configuring SSO (3) · Migrating to Gplus Adapter (v9) (3) · Click-to-Dial (3) · View the Agent Profile schema (3) · Upload interaction and other data (3) · View uploaded datasets (3) · Agent Variance report (3) · How to configure score expressions (3) · Activity History (3)
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TocName:
None (50) · Getting Started (4) · View model accuracy (4) · View KPI outcome (4) · Create and update users and roles (4) · The Settings menu (4) · Monitor predictor feature coverage (4)
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Application:
None (290) · Agent Setup (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (10) · GPR Core Platform (2) · IVR Administration (16) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (8) · Reporting Administration GCXI (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2)
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None (463) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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