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Standalone:
None (17) · No (551) · Yes (172)
productshort:
Draft:PEC-WFM (61) · PEC-WFM (60) · Draft:PEC-REC (49) · PEC-REC (49) · Draft:PEC-AD (33) · PEC-AD (30) · GDE (26) · Draft:PEC-GPA (19) · Draft:PEC-DC (19) · Draft:PEC-CAB (18) · PEC-GPA (18) · PEC-CAB (18) · PEC-DC (17) · Draft:PEC-IWD (16) · Draft:Solution (15) · Draft:GDE (15) · PEC-IWD (13) · Draft:BDS (12) · PEC-ES (12) · Draft:PEC-ES (12)
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Platform:
None (124) · Genesys Multicloud CX (3) · GenesysCloud (21) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (506) · GenesysEngage-cloud, PureConnect (22) · GenesysEngage-onpremises (17) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · GenesysEngage_cloud (2) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (9) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (255) · Administrator (295) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (12) · Administrator, Developer, Supervisor (4) · Adminstrator (2) · Agent (78) · Agent, Supervisor (60) · Developer (10) · Supervisor (2)
DisplayName:
Getting started (8) · Activity History (5) · Click-to-Dial (5) · Agent Assist tab (4) · Gplus Adapter for Salesforce (v9) (4) · Standard Responses (4) · New in this release (4) · Overview (4) · Get started (4) · How to manage inbound calls (4) · Screen Pop (3) · Intents (3) · Integrating Gplus Adapter in Lightning (3) · Migrating to Gplus Adapter (v9) (3) · Set up IWD (3) · Create your first chat bot (3) · Configuring SSO (3) · Utterances (3)
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TocName:
None (84) · Getting started (10) · Activity History (7) · Click-to-Dial (5) · Screen Pops (4) · New in this release (4) · Gplus Adapter for Salesforce (v9) (4) · Email (4) · Workitems (4) · Migrating to Gplus Adapter (v9) (3) · Set up IWD (3) · Configure Agent UI (3) · Screen Pop (3) · Configuring SSO (3) · Integrating Gplus Adapter in Lightning (3) · Create your first bot (3)
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Dimension:
None (702) · ADResponse (6) · ADResponses (2) · bots (2) · CallbackClickToCall (6) · Journey (6) · Metrics (6) · Outbound (2) · sr (6) · WebChat (2)
Product:
Workforce Management (121) · Genesys Recording, Quality Management, and Speech Analytics (98) · Agent Workspace (62) · Genesys Dialog Engine (41) · Gplus Adapter for Salesforce (37) · Callback (36) · None (33) · Intelligent Workload Distribution (28) · Digital Channels (26) · Solutions (25) · eServices Manager (24) · Gplus Adapter for Microsoft Dynamics 365 (20) · Genesys Predictive Engagement (18) · IVR Administration (16) · Genesys Softphone (14) · System-Level Documentation (13) · Billing Data Service (12) · Outbound (CX Contact) (11) · Gplus Adapter for ServiceNow (11)
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Manual: (Click arrow to add another value)
Application:
None (400) · Agent Setup (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (10) · Designer, Platform Administration (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · IVR Administration (18) · Platform Administration (32) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (96) · Reporting Administration GCXI (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (713) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (737) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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