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Article > ComingSoon: No & Dimension : JourneyData or Segments or WebChat or None & Manual : Agent or PDNAA or RPRT or None

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Standalone:
No (431) · Yes (158)
productshort:
Draft:PEC-REP (132) · PEC-REP (128) · Draft:PEC-WFM (36) · PEC-WFM (36) · PEC-AD (28) · Draft:PEC-AD (28) · Draft:Solution (12) · Draft:GAMD (11) · GAMD (10) · Draft:ATC (9) · ATC (9) · Draft:System (9) · Draft:PEC-GSM (8) · Solution (8) · System (8) · Draft:PEC-GPA (7) · PEC-GPA (7) · Draft:WID (6) · GASN (6) · Draft:GASN (6)
Other values:
Platform:
None (90) · Genesys Multicloud CX (3) · GenesysCloud (15) · GenesysEngage-cloud (458) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (7) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect, GenesysCloud, GenesysEngage-cloud (9)
ComingSoon: (Click arrow to add another value)
Role:
None (161) · Administrator (28) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (9) · Administrator, Developer, Supervisor (4) · Administrator, Supervisor (223) · Agent (76) · Agent, Supervisor (56) · Developer (8) · Supervisor (2)
DisplayName:
Getting started (6) · Agent Details Activity Report (5) · Weekly Self Service Containment Dashboard (4) · Bot Analytical Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Business Attribute Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Agent Group Performance Dashboard (4) · How to manage inbound calls (4) · Agent State Details Report (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Agent Group Membership Details Report (4) · Get started (3)
Other values:
TocName:
None (68) · Getting started (8) · Agent Details Activity Report (5) · Screen Pops (4) · Final Disposition Dashboard (4) · Email (4) · Bot Analytical Dashboard (4) · Agent State Details Report (4) · Agent Login-Logout Details Report (4) · Agent Group Membership Details Report (4) · Workitems (4) · Activity History (4)
Other values:
Dimension: (Click arrow to add another value)
Product:
Reporting (259) · Workforce Management (72) · Agent Workspace (56) · Solutions (20) · Gplus Adapter for Microsoft Dynamics 365 (20) · Genesys Predictive Engagement (18) · Gplus Adapter for Salesforce (14) · System-Level Documentation (13) · None (13) · Gplus Adapter for ServiceNow (11) · Widgets (10) · Genesys Skills Management (8) · Agent (7) · nGAGEMENT (7) · Genesys Softphone (4) · Supervisor (4) · Outbound (CX Contact) (4) · Gplus Adapter for Siebel CRM (4) · Digital Channels (4) · Developer (3)
Other values:
Manual: (Click arrow to add another value)
Application:
None (254) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (4) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (202) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (567) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (586) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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