Base unit of content for Agent Desktop - 9.0.000.87

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Component RN Definition[edit source]

Component Agent Desktop
Deployment Type Private Edition, hosted AWS, hosted Azure
Release Number 9.0.000.87 (Change release number)
Release Type
Highlight The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Workspace Agent Desktop Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
Release Date 2021-10-14
Private Edition Release Date 2021-11-16
Mixed Mode Release ReleaseDate
Private Edition Containers List

Docker: gws-ui-workspace:9.0.000.87.10943

HelmChart: wwe-nginx-9.0.4.tgz

JQL labels = wwe-October-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-30109 For AWS and Azure: Agents now have the ability to reject calls when they are a part of a Hunt ...
GAPI-29530 New For AWS and Azure: Agent Desktop now allows agents to remove attachments from an inbound email... Inbound Email Attachments
GAPI-29529 New Agent Desktop now supports browser notifications for system disconnection. Browser notifications
GAPI-29528 New For AWS and Azure: Agent Desktop now supports volume adjustment of the interaction alert ringi...
GAPI-29527 New Agent Desktop now supports the ability to automatically set the agent status to Ready when the...
GAPI-21575 New For AWS and Azure: The Communication tab for Digital Channels has been enhanced to impro... Messaging
GAPI-30698 Resolved Issue Agent Desktop now correctly enables supervisors to simultaneously monitor multiple agents on the Cha...
GAPI-30677 Resolved Issue Agents can now search for specific workbins, My Team workbins, and Interaction Queues in the My W...
GAPI-30500 Resolved Issue The buttons in custom pop up toasts from Service Client API now display the expected tooltip text. P...
GAPI-30482 Resolved Issue For AWS and Azure: Agents can now open documents, such as PDFs, from a webpage that is display...
GAPI-30295 Resolved Issue The Interaction Search view has been improved to allow the display of custom attribute values ...
GAPI-30166 Resolved Issue For AWS and Azure: Agent Desktop now supports copy and paste from webpages displayed in an iFr...
GAPI-30087 Resolved Issue Corporate Favorites now display correctly in Team Communicator in all cases. Previously, some ...
Resolved Issue As of this release, the Resolved Issues from the [https://all.docs.genesys.com/ReleaseNotes/Cu...
GAPI-28910 Private Edition Workspace Web Edition now supports ACD Queue as a transfer, conference, and consultation target in T...
GAPI-29626 Private Edition Team Communicator can now display presence statistics for ACD Queues.
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