Base unit of content for Agent Workspace - 9.0.000.87
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure, Private Edition |
| Release Number | 9.0.000.87 (Change release number) |
| Release Type | |
| Highlight | The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Agent Workspace Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience. |
| Boilerplate(s) Used | |
| Release Date | 2021-10-14 |
| Private Edition Release Date | 2021-11-16 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List |
|
| JQL | labels = wwe-October-21 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-30109 | For AWS and Azure: Agents now have the ability to reject calls when they are a part of a Hunt ... | Voice channel options | |
| GAPI-29530 | New | For AWS and Azure: Agent Workspace now allows agents to remove attachments from an inbound ema... | Inbound Email Attachments and Email channel options |
| GAPI-29529 | New | Agent Workspace now supports browser notifications for system disconnection. | Browser notifications |
| GAPI-29528 | New | For AWS and Azure: Agent Workspace now supports volume adjustment of the interaction alert rin... | Voice channel options and Chat channel options and Email channel options |
| GAPI-29527 | New | Agent Workspace now supports the ability to automatically set the agent status to Ready when t... | Email channel options |
| GAPI-21575 | New | For AWS and Azure: The Communication tab for Digital Channels has been enhanced to impro... | Messaging |
| GAPI-30698 | Resolved Issue | Agent Workspace now correctly enables supervisors to simultaneously monitor multiple agents on the C... | |
| GAPI-30677 | Resolved Issue | Agents can now search for specific workbins, My Team workbins, and Interaction Queues in the My W... | |
| GAPI-30500 | Resolved Issue | The buttons in custom pop up toasts from Service Client API now display the expected tooltip text. P... | |
| GAPI-30482 | Resolved Issue | For AWS and Azure: Agents can now open documents, such as PDFs, from a webpage that is display... | |
| GAPI-30295 | Resolved Issue | The Interaction Search view has been improved to allow the display of custom attribute values ... | |
| GAPI-30166 | Resolved Issue | For AWS and Azure: Agent Workspace now supports copy and paste from webpages displayed in an i... | |
| GAPI-30087 | Resolved Issue | Corporate Favorites now display correctly in Team Communicator in all cases. Previously, some ... | |
| Resolved Issue | As of this release, the Resolved Issues from the [https://all.docs.genesys.com/ReleaseNotes/Cu... | ||
| GAPI-28910 | Private Edition | Workspace Web Edition now supports ACD Queue as a transfer, conference, and consultation target in T... | |
| GAPI-29626 | Private Edition | Team Communicator can now display presence statistics for ACD Queues. |
Contents
Comments or questions about this documentation? Contact us for support!