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Showing below up to 15 results in range #101 to #115.
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| Page | ID | Title | Subtitle | SolutionCategory | Solution | DraftOfferings | CurrentOfferings |
|---|---|---|---|---|---|---|---|
| SL16/Canonical | SL16 | Genesys Long-lived Messaging | Use long-lived message history to support sales of considered purchases. | Sales | Digital | ||
| SL17/Canonical | SL17 | Genesys Sales Playbooks | Guide reps and automated actions with best practice sales playbooks. | Sales | Workforce Engagement | ||
| SL18/Canonical | SL18 | Genesys Omnichannel Campaigns | Improve conversion rates with integrated campaigns across all the channels your customers choose to use. | Sales | Outbound | ||
| SL19/Canonical | SL19 | Genesys Next Best Offer/Action | Improve sales success with AI-enabled prompting of next best offer/action for sales reps and bots. | Sales | Self-Service and Automation | ||
| SL20/Canonical | SL20 | Genesys Outbound Dialer for Sales | Increase sales conversions using powerful dialer capabilities. (CX Contact) | Sales | Outbound | ||
| SL21/Canonical | SL21 | Genesys Lead Engagement | Enrich, prioritize and distribute missed conversion opportunities | Business Optimization | Sales | ||
| WE01/Canonical | WE01 | Quality Assurance and Compliance | Improve quality of agent handling of interactions by deriving insights from interaction recording along with recorded desktop activity, quality evaluations, speech & text analytics and post-interaction survey. | Employee Engagement | Workforce Engagement | *[[UseCases/Current/GenesysCloud/WE01|GenesysCloud]] | |
| WE02/Canonical | WE02 | Resource Management | Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement. | Employee Engagement | Workforce Engagement | *[[UseCases/Current/GenesysCloud/WE02|GenesysCloud]] | |
| WE03/Canonical | WE03 | Employee Performance | Agent Skills development, Performance management and Gamification | Employee Engagement | Workforce Engagement | *[[UseCases/Current/GenesysCloud/WE03|GenesysCloud]] | |
| WF01/Canonical | WF01 | Genesys Forecasting and Scheduling | Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule. | Workforce Engagement | *[[UseCases/Current/GenesysEngage-cloud/WF01|GenesysEngage-cloud]] | ||
| WF02/Canonical | WF02 | Genesys Interaction Analytics | Achieve deeper operational insights with speech and text analytics improving agent and customer experiences while enforcing compliance and legal responsibilities. | Workforce Engagement | *[[UseCases/Current/GenesysEngage-cloud/WF02|GenesysEngage-cloud]] | ||
| WF03/Canonical | WF03 | Genesys Speech Analytics | Gain basic insight into voice interactions using speech analytics | Workforce Engagement | *[[UseCases/Current/GenesysEngage-cloud/WF03|GenesysEngage-cloud]] | ||
| WF04/Canonical | WF04 | Genesys Interaction Recording | Record all interactions to improve training, compliance and efficiency. | Workforce Engagement | *[[UseCases/Current/GenesysEngage-cloud/WF04|GenesysEngage-cloud]] | ||
| WF05/Canonical | WF05 | Genesys Voice and Screen Recording | Record voice and screen interactions | Workforce Engagement | |||
| WF06/Canonical | WF06 | Genesys Quality Management | Improve employee performance with quality management | Workforce Engagement |