Difference between revisions of "GenesysEngageMulticloud"

Latest revision as of 19:30, May 20, 2022

Click on any of the following to see the documentation for that version:

Genesys Multicloud CX - how it works

Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them.

Getting Started with Genesys Multicloud CX

Setting up private edition

Find information on how to deploy Genesys Multicloud CX private edition in your environment.

Genesys Multicloud CX private edition portal

Quick links:

All content

A list to help you find all technical content available for Genesys Multicloud CX.

User roles

Portal pages that pull together information for your role in Genesys Multicloud CX contact centers.

Multicloud integrations

Integrating Genesys Multicloud CX software with the Genesys Cloud CX services.

Using Predictive Engagement in Genesys Multicloud CX

Hybrid integrations

Integrating Genesys Engage on-premises deployments with Genesys Cloud CX services.

Provisioning Genesys Multicloud CX hybrid integrations

Genesys Engage on-premises

Find information for users, administrators, and installers of Genesys Engage on-premises.

@@ Line 1: / Line 1: @@
-{{ContentAreaLandingPage
+{{MintyDocsProduct
-|ContentArea=Multicloud
+|displayname=Genesys Multicloud CX
-|Description=Deliver competitively superior customer experiences and digital transformation at any scale.
+|editors=Vadim.dymshyts@genesys.com, David.vila-vilar@genesys.com, Connie.boring@genesys.com, Dan.hicks@genesys.com, George.mather@genesys.com, Emilio.vilchez
-|contentarea=Genesys Engage
+|contentarea=Genesys Multicloud CX
-}}
+|landingpage=Yes
-{{ContentAreaLandingPageSection
+|definition=Deliver competitively superior customer experiences and digital transformation at any scale.
-|Heading=Genesys Engage cloud - how it works
+|ComingSoon=No
-|Type=Other
+|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
-|Description=Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them.
+|Title=Genesys Multicloud CX - how it works
-|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Engage]]
+|Description=Articles describing the basics of how different Genesys Multicloud CX applications and features work, and how to get started using them.
-|Status=No
+|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Multicloud CX]]
-}}
+}}{{MintyDocsProductLandingSections
-{{ContentAreaLandingPageSection
+|Type=Private Edition
-|Heading=All content
+|Title=Setting up private edition
-|Type=Other
+|Description=Find information on how to deploy Genesys Multicloud CX private edition in your environment.
-|Description=Master lists to help you find all technical content available for Genesys Engage.
+|Links=*[[PrivateEdition|Genesys Multicloud CX private edition portal]]
+'''Quick links:'''
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|display text=Suite-level deployment}}
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=Operations|display text=Suite-level operations}}
+*{{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=GEServices|display text=Service-level deployment}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Title=All content
+|Description=A list to help you find all technical content available for Genesys Multicloud CX.
 |Links=*[[System/AllContent|All applications]]
 *[[UseCases|Use Cases]]
 *[https://docs.genesys.com/Glossary Glossary]
-*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release notes]
+*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud}}
 *[https://docs.genesys.com/Documentation/Options Configuration options]
 *[[System|System-level]]
 *[https://docs.genesys.com/Documentation/International International (translated)]
-|Status=No
+*[[System/AllDeprecations|Feature deprecations]]
-}}
+*[https://docs.genesys.com/ On-premises documentation]
-{{ContentAreaLandingPageSection
+}}{{MintyDocsProductLandingSections
-|Heading=User roles
+|Title=User roles
-|Type=Agent
+|Description=Portal pages that pull together information for your role in Genesys Multicloud CX contact centers.
-|Description=Portal pages that pull together information for your role in Genesys Engage contact centers.
 |Links=*[[PEC-Admin|Administrators]]
 *[[PEC-Agent|Agents]]
 *[[PEC-Super|Supervisors]]
 *[[PEC-Developer|Developers]]
-|Status=No
+}}{{MintyDocsProductLandingSections
+|Title=Multicloud integrations
+|Description=Integrating Genesys Multicloud CX software with the Genesys Cloud CX services.
+|Links=*{{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud|display text=Using Predictive Engagement in Genesys Multicloud CX}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Title=Hybrid integrations
+|Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud CX services.
+|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Multicloud CX hybrid integrations]]
+}}{{MintyDocsProductLandingSections
+|Title=Genesys Engage on-premises
+|Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
 }}
-{{ContentAreaLandingPageSection
-|Heading=Hybrid integrations
-|Type=Administrator
-|Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud services.
-|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage hybrid integrations]]
-|Status=No
-}}
-{{ContentAreaLandingPageSection
-|Heading=Genesys Engage on-premises
-|Type=Supervisor
-|Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
-|Status=No
 }}