Customer summary for admins

Learn how to see details about a user and their previous engagements withyour company.

Prerequisites

• Configure the following permissions in PureCloud:
  • Journey > Customer > View permission (to see information about existing customers)
  • Journey > Event > View permission (to see events on the customer journey map)
  • Journey > Visit > View permission (to see live tracking information about visitors who are currently on your website)

Customer summary

Customer summary details include the customer's current status and the total number of times they have viewed any of your tracked web pages during the currentNo results. You can also see:

• A different visit
• Customer journey map
• Searches performed
• Segments assigned
• Outcome scores
• Additional information
• Unknown users

View a different session

Genesys Predictive Engagement tracks user activity by No results. When you view a customer's summary, you automatically see information for the current session. To see a different session, click it in the list. Genesys Predictive Engagement displays the customer journey map, segments assigned, and outcome scores specifically for the session you select.