Get started with Altocloud for PureConnect

PureConnect customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

1. Prepare your platform.
2. Update your webpages with the Genesys Predictive Engagement tracking snippet.
3. Configure Web tracking.
4. Create segments
5. Create outcomes.
6. Build action maps.
7. Use LiveNow to see customer activity on your website

Prepare your platform

• Verify prerequisites for PureConnect.
• Configure Altocloud in PureConnect.
• Read about Altocloud in PureConnect.