Get started with Genesys Predictive Engagement for PureEngage Cloud

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This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Contents

PureEngage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

  1. Prepare your tenant.
  2. Configure permissions and routing logic.
  3. Log in to Altocloud.
  4. Create segments.
  5. Create outcomes.
  6. Configure your web pages.
  7. Monitor customer activity with LiveNow.
  8. Create action maps.
  9. Receive chats in Agent Desktop.

For more information, see Altocloud.

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