SMS/Email Conversations Dashboard
From Genesys Documentation
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Contents
Learn about the SMS/Email Conversations Dashboard.
Related documentation:
The SMS/email Conversations Dashboard contains data about SMS/email conversation events. As long as the conversations continue, new records are added to the dashboard, and all the messages from the conversations are displayed.
Important
Although mentioned throughout this article, email conversations are currently reserved for future use.SMS/email conversations can contain data associated with one or more of the following fields:
Field | Type | Description |
---|---|---|
batchID | keyword | The Batch ID in the message that was received from OCS. |
calluuid | keyword | The call attempt GUID. |
campaignGroupName | keyword | The Campaign group name. |
campaignName | keyword | The Campaign name. |
campaignTemplateName | keyword | The Campaign template name. |
ccid | keyword | The Contact Center ID. |
clientId | keyword | The Client ID in the Input file that was provided from the specification file. |
contact_info | keyword | The device's phone number or email address. |
content | text | The content of an SMS/email message after personalization was applied. |
direction (outbound|inbound) | keyword | The direction of the SMS/email communication. |
errorCode | integer | The error code. |
errorMessage | keyword | The error message. |
from | keyword | The sender's phone number or email address. |
groupName | keyword | The Group name. |
keyword | keyword | The keyword value identified in the inbound SMS/email. For example, STOP or HELP. (This field reserved for future use.) |
listName | keyword | The calling list name. |
mediaType | keyword | The Media type (SMS/email). |
messageID | keyword | The unique Message ID. For example, ccid.calluuid. |
partition | keyword | The name of the partition/division responsible for the SMS/email communication. |
sessionuuid | keyword | The session GUID for the currently active/running Campaign group. |
status | keyword | The message status. For example, ['receivedFromOCS', 'queuedInternally', 'submittedToNexus', 'respondedFromNexus', 'notifiedOCS']. |
subject | keyword | The subject of the message. |
timestamp | integer | The timestamp of the last time the index was updated. |
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